US airport deploys humanoid robot to greet and help passengers

San José Mineta International Airport has introduced “José,” an AI-powered humanoid robot developed by Silicon Valley startup IntBot, to assist passengers with information and navigation. Stationed at Terminal B, Gate 24, José can communicate in over 50 languages, making it especially valuable for international travelers. The robot is designed to operate autonomously in complex public environments by interpreting human intent, providing real-time updates, and enhancing customer service through natural interaction. This deployment positions the airport as a testing ground for emerging AI technologies focused on human-robot interaction in busy transportation hubs. The initiative aligns with San José’s broader strategy to integrate innovative technologies that improve operational efficiency and passenger experience, particularly in anticipation of increased international visitors for events like the FIFA World Cup. City officials emphasize the partnership with local startups to enhance service delivery and maintain the airport’s reputation as a leading, efficient travel hub. IntBot’s CEO Lei Yang highlights that José exemplifies a new generation of socially intelligent robots capable of understanding context and behavior